Good Afternoon Eric,
I wanted to drop you a line to give you some feedback regarding Murray Willock and his team.
Wednesday week ago, my Pregnant Fiancée and I had a truck run a red light in Brisbane, and write our car off. I made the decision to take my employer up on the option to lease a vehicle. I got the details for Fleet network from Zupps Holden in Brisbane.
Murray Willock spoke to me about leasing a car, and I explained to him the urgent need for a car. This was on Friday afternoon. On Monday at 11:30am Brisbane time I spoke to Murray to give him the go ahead to lease a Holden Commodore. I picked up the car this afternoon, less than 5 days later.
The way in which Murray acted was without a doubt the best service I have ever had throughout my career. Not only did he organise this car in a short period, but he also let me know about a limited edition model, and organised that as well. The whole process was easy, and he explained everything in terms
I could understand, and treated me with the utmost respect. There was never a hassle, and everything I contacted him (which was a lot) he was helpful.
His whole team, from Wendy, to Vicki were all amazing, and a credit to your company. Wendy went above and beyond to ensure the vehicle would be ready today, as she would be on annual leave, she pushed everything through.
I know often people like to complain about poor service, but never really bother to write about excellent service. I wanted to make sure you were aware of just how impressed I am with the way Murray did his job and went way beyond. I do a similar role within the recruitment industry, as the National Client Relationship Manager, and will be using his actions over the last week, when I address my staff, about how they do their job to build ongoing relationships and ensuring amazing customer service.
Please pass onto the team, my most sincere thank you, and I will be recommending them and Fleet network, to all of my business contacts, and look forwards to building a relationship with your company.
Thank you, and I look forward to throwing more business your way, because of Murray Willock and his team.
Stephen – People Consulting