Dear Sir/Madam. Today I have been informed by your senior consultant, Justin Smith, that my application to enter into a novated lease arrangement has been approved. The exceptionally high standard of service that has been provided by both Justin and Vicki compels me to provide you with this feedback. I rang to enquire about your novated lease arrangement shortly before New Year 2011 and was greeted warmly by Vicki.
Together we discussed the specifications of my dream car with much mirth and merriment. Vicki assured me that a consultant would contact me shortly. The quality of my communication with Vicki kept a smile on my face all day! To say she is an asset to your company would be an understatement. The next day I received an email from Justin. He not only had a quote, he had already sourced my dream car! I was not expecting this and contacted him by phone. Having done my research on Honda Accord Euros for the past 12 months, I knew that the offer on the car was more that reasonable. Justin was a great communicator; he was able to answer all my questions clearly and knowledgeably. It was a pleasure doing business with him. He was at all times courteous and understanding in his dealings with me. Nothing was too much bother. I rang him on many occasions with questions that I had forgotten to ask at our initial meeting. Today Justin was able to secure an update on my dream car for the same price! I believe you are very fortunate to have a consultant of such calibre. He certainly went the extra mile in terms of making my dream a reality. He had the initiative to make further enquiries with Honda North to get me an even better deal. In terms of the Honda Accord Euro he had just as much knowledge as I did. As I mentioned I have been doing research on this car model for over a year. I cannot speak more highly of both Vicki and Justin. They made what is normally a very complex and tedious process a quick and pleasurable experience.